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Case Study
City of London Police Selects DeviceLock® To Secure USB Ports

Information security has always been a top priority for the City of London Police but has become even more so since its involvement in the Home Office IMPACT program which is designed to improve the sharing of information between police forces. As this necessitates the transfer of highly sensitive data, the police force has taken industry leading steps to ensure information leakage is avoided at all costs, its electronic borders are protected and the integrity of its information secured. As well as a comprehensive IT security policy endpoint device security solution DeviceLock® from SmartLine Inc has been implemented to safeguard against the unauthorised electronic copying and transmission of data on to mobile devices and to ensure all potential points for electronic data leakage have been identified and secured.

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Our customers have access to the online helpdesk. The helpdesk automatically logs your support requests and assigns each a unique identifier. Our support specialists will process your requests as soon as possible.


Send Support Request (Please write in English only!)


To consult with our support specialists through the helpdesk, you need to be authorized. If you are not registered yet, you will be asked to complete a short registration form. Once you submit this form, you are authorized. There is no need to wait to receive an e-mail confirmation. Once you are authorized, you can send your support request to our techsupport specialists.


You can also contact our technical support team at: +1-925-231-0042. Phone support hours are Monday to Friday, 8am - 5pm PT.


Please give the following info:

  • Product's name

  • Product's version (see the "About" dialog)

  • Product's serial number (if you're a registered user)

  • Windows version (including service packs and other installed fixes or patches), US or International

  • Your computer information: CPU type and speed, installed memory

  • Description of the problem (as much detail as possible so we can duplicate the problem)